Refund policy

In many of the countries where you can buy products from us online, and for most products, you have a legal right to change your mind about your purchase within 14 days and receive a refund of what you paid for it, including standard delivery costs. However, we offer you a more generous right to change your mind! This right to return a product because you’ve changed your mind does not affect your legal rights if there is something wrong with your product .

Unless you’ve purchased a personalised product, you can change your mind about the product for any reason and receive a refund as long as you let us know and return the product to us in a saleable condition with tags attached no later than 60 days after the day we deliver it.

If you’d like to return a product because you’ve changed your mind, please visit the “Returns and Cancellations” page in our Need Help? area to see how to do this from where you are. Alternatively, you can contact us by email or onlin service.

If you are returning a product because you’ve changed your mind, we may make deductions from your refund to reflect any reduction in the value of the product if the reduction is the result of unnecessary handling by you. You are only liable for any diminished value of the product resulting from handling in a way other than what is necessary to establish the nature, characteristics and functioning of the product.

If you are returning a product because you’ve changed your mind, the maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer. This means that it if you have paid for express delivery, we will only refund the cost of standard delivery.

If you are returning a product because you’ve changed your mind, our refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. Refunds will be made to your original payment method.

Products you can’t return just because you’ve changed your mind:Unfortunately, because personalised products are unique to you, you do not have a right to change your mind and receive a refund in respect of any products that have been made to your specification or are clearly personalised, such as where the products are tailor-made, or you have requested that they contain a name or initials. However, this does not affect your legal rights if there is something wrong with your product.

If you cancel your contract because of something we’ve done or are going to do, but the product has already been delivered to you, please notify us as soon as possible and we will discuss the next steps, including to make arrangements for returning the product to us.

If you cancel your contract because of something we’ve done or are going to do, any refund due will be made to your original payment method within 14 days after the date that you cancel the contract or, if the product has been delivered to you, within 14 days after the date you have returned the product to us. If we do not receive the product, we may be unable to process your return and refund.

If you are entitled to a refund because something is wrong with your product, we will reimburse to you all payments received from you in relation to the affected product, including all delivery charges. Any refund due to you will be made to your original payment method and will be made within 14 days after the date that we receive the relevant product back from you and have had an opportunity to inspect them and determine the nature of the problem. If we do not receive the product, we may be unable to process your return and refund.

If you are required to return products, we will pay the costs of the return if the products are faulty or misdescribed or if you are ending the contract because we’ve told you there is going to be a substantial delay to the delivery of your products or because you have a legal right to do so as a result of something we have done wrong. you must pay the costs of return if none of the above applies.